In order to make easy and secure remote support connections to computers outside of your firewall, the DameWare Internet Proxy must also be configured along with the DameWare Central Server. The DameWare Central Server includes the DameWare Administration Console, which lets you set up DameWare users, manage all of your licenses, share host lists, and see a list of all current internet sessions. Let's cover these two modes in a little more detail and then jump into the systems administration tools.ĭeploying DRS in Centralized mode requires the installation and configuration of the DameWare Central Server, which is one of three server components included in DRS v11. Depending on your organization's needs, DRS can be deployed in one of two modes, Stand-Alone or Centralized. These tools are packaged neatly into a familiar and easy-to-use Microsoft Management Console, or MMC-style, interface. DRS gives you complete control over your remote access connections and provides a serious ROI benefit over most SaaS and cloud offerings.Īt its core, DRS is a set of remote support tools that allows you to provide technical assistance and support to end-users and computers, both inside and outside your firewall. DRS is self-hosted, meaning that it is managed by you and your team in your infrastructure and on your terms. Want to find out more? Check us out at Remote Support, or DRS for short, is a comprehensive remote support solution. MRC also allows you to lock the keyboard or mouse so that the end user doesn't inadvertently enter characters or move the mouse during a fix. I can highlight the cursor so I can easily distinguish between my desktop and the end user's desktop. I can also capture a screenshot with one-click instead of using a third-party program. I can chat with the end user without having to open a separate program. Let's look at a few ways that I can interact with the end user. It's as if the administrator were standing over the end user's shoulder. With MRC, the administrator and the remote user can interact with each other on the screen. When using RDP, the end user on the remote system is effectively locked out while the administrator is remotely connected. One of the main benefits of using MRC instead of RDP is the ability to. Because we specified that permission is required, the end user will see a prompt before the session is initiated. Now let's go ahead and initiate an MRC session with a remote machine. And on the Access tab you can restrict access to the remote machine by requiring the admin to be a member of specific groups. Here we see the IP Filter where you can define IP ranges that are allowed or not allowed to connect to this machine. Here we see the Notify dialog, and by checking this setting the end user is always notified that a session is in progress. There are also a number of other settings that can be configured on the MRC Client Agent that provide a very granular degree of control over how the admin can connect and interact with the end user on the remote system. By selecting this setting, the end user will be prompted to allow or deny any MRC connection attempt to that machine. Then check the ‘Permission Required’ box. While on the remote control product, open the MRC Client Agent and then go to Additional Settings. This is easily done through a very simple configuration of the MRC Client Agent. Let's go ahead and get started.Ī common customer requirement is to require the end user's permission before initiating a remote session with that user's machine.
#SOLARWINDS DAMEWARE MINI REMOTE CONTROL LOGIN HOW TO#
In this video, we'll cover how to get around some of the headaches associated with using Microsoft Remote Desktop Protocol, also known as RDP. Hello! My name is Craig McDonald, and I'm a Senior Product Manager here at SolarWinds.
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